Personal information refers to information that falls under either (1) or (2) below.

1. Information about a living individual that can identify a specific individual by name, date of birth, telephone number, email address, or other description (including information that cannot identify a specific individual by its description alone, but can be easily compared with other information and thereby identify a specific individual)
2. Including a personal identification code (including driver's license number, passport number, health insurance card number, My Number, etc.) In addition to the personal information of the customer himself, personal information also includes information about family members and delivery addresses.
   In addition, our company may obtain information about individual customers that does not fall under personal information on its own ("personal information"). We may identify specific customers by comparing personal information with other information, in which case we will treat the personal information as personal information.

We will manage the personal information entrusted to us by our customers responsibly.

Tokai City Service Co., Ltd.
17-1 Kouyamachi, Aoi Ward, Shizuoka City, Shizuo 420-0852 (inside Aoi Tower)
Representative Director: Yoshihiro Taniguchi

Customer personal information will be used for the following purposes by our company and the TOKAI Group companies (hereinafter, our company and the TOKAI Group companies are collectively referred to as "TOKAI Group companies").

[Provision of products, services, etc.]

• Provision of various products, services, etc. of each TOKAI Group company
• Customer support such as after-sales service of each TOKAI Group company
• Response to consultations and inquiries from customers of each TOKAI Group company

[Proposals to customers]

• Information on various products, services, campaigns, events, etc. of each TOKAI Group company
• Various products and services from TOKAI Group companies and partners^(※1) , Information on services, etc.^(※2)
• Information on and provision of preferential treatments and membership services of each TOKAI Group company

[Ensuring the stability of products and services]

• Operation and maintenance of various products and services of each TOKAI Group company
• Prevention of fraudulent contracts, fraudulent use, and non-payment for various products and services of each TOKAI Group company, and measures when they occur

[Various research and analysis]

• Research and analysis for the development of new products and services of each TOKAI Group company, and for improving the quality of various products and services
• Research and analysis for proposals and marketing to customers according to their hobbies and preferences

In addition, if we use personal information for purposes other than those listed above that are reasonably recognized as related to the purpose of use before the change, we will clarify the purpose of use each time and obtain prior consent from the customer.

• This refers to the sales agent, agent, or introduction store of each TOKAI Group company, or the other party for whom each TOKAI Group company is a sales agent, agent, or introduction store.
• This applies to information acquired by our company after October 1, 2019.

If the Company changes the purpose of use described in the previous paragraph, the Company will notify or announce the changed purpose of use to customers by sending email, publishing it on the Company's website, or by other means that the Company deems appropriate.

The TOKAI Group companies have entered into a new joint use relationship following the establishment and reorganization of TOKAI Holdings Corporation on April 1, 2011, and will jointly use personal information obtained from customers within the scope of the purpose of use described in paragraph 3 with the TOKAI Group companies. However, if requested by the customer, the TOKAI Group companies will cease joint use of the customer's personal information.

1. Scope of parties sharing personal information with us
   TOKAI Group companies
2. Purpose of use
   Same as the purpose of use described in Section 3
3. Items of personal information shared

   1. Information on customer attributes such as name, address, telephone number, email address, etc.
   2. All personal information about customers and their families obtained at the time of purchase, contract, or service provision
   3. Personal information of customers who have applied for campaigns, sweepstakes, etc., or all other personal information received from customers
4. Person responsible for managing shared use
   Tokai City Service Co., Ltd.
   17-1 Kouyamachi, Aoi Ward, Shizuoka City, Shizuo 420-0852 (inside Aoi Tower)
   Representative Director: Yoshihiro Taniguchi

We will not disclose or provide your personal data to third parties unless required by law (such as when we receive a disclosure request from the police or other public institutions based on laws and regulations) or when you consent.
However, if we provide your personal data through joint use, business outsourcing, or business succession, this does not constitute disclosure or provision to a third party.

We will not acquire your personal data from a third party unless required by law or with your consent. In addition, acquisition from a third party does not occur through joint use, business outsourcing, or business succession. In addition, when we receive personal information from a third party, we will confirm and record the information required by law, such as the name of the provider, address, name of the representative, and the circumstances of acquisition, and store it for a certain period of time to ensure proper acquisition of the personal information.

When creating anonymously processed information or pseudonymized information, we will do so appropriately in accordance with the Act on the Protection of Personal Information and other laws and regulations.

We may entrust all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use. When entrusting, we will enter into appropriate contracts with these third parties regarding safety management measures, confidentiality, conditions for re-entrustment, return of personal information at the end of the entrustment contract, and other matters related to the handling of personal information, and will provide necessary and appropriate management and supervision.

1. When a customer requests disclosure of personal information, etc.
   After verifying that the requester is the customer himself/herself, the Company will take appropriate action within a reasonable period of time in accordance with laws and regulations.
2. When a customer requests correction, addition, deletion, suspension of use, or suspension of provision to a third party of his/her personal information
   After verifying that the requester is the customer himself/herself, the Company will take appropriate action within a reasonable period of time in accordance with laws and regulations.

Even after the contract with the customer is terminated, the Company may use personal information to the extent necessary to carry out the purpose of use in Section 3.

In handling personal information, the Company will take safety control measures under strict management to prevent unauthorized access to, leakage, loss, or damage to the data, and will strive to continuously review these measures. For details of the safety control measures taken by the Company, please contact the inquiry desk in Section 14.

We will review and improve the contents of our privacy policy as necessary to comply with changes in laws and regulations. If we make any revisions, we will promptly announce them on our website.

For inquiries about personal information, please contact the following contact point.

Tokai City Service Co., Ltd.
Contact us by email